Advancing a national digital platform to deliver data-driven and impactful support across every stage of the Autism journey, for anyone, anywhere at anytime.

Authore: Jose Velasco
Chief Digital and Information Officer, Autism Society of America

Across the country, millions of individuals are navigating increasingly richer and complex lifelong journeys, seeking not just episodic support, but guidance that is continuous, connected, and responsive across every stage of life. Yet the systems designed to serve them remain fragmented, often placing the burden of figuring out solutions on the very individuals and families seeking help.

This is the moment we choose to transform.

When Good Works, The World Works

On May of 2026, ServiceNow announced their yearly “ServiceNow.org Partnership for Good” grant awards for 2026. We are delighted and deeply grateful to share that we are amongst three awardees for 2026, joining present and past world-class organizations like Doctors Without Borders, Conservation International and Action Aid International.

These awards represent a commitment to applying AI/technology, expertise, and ecosystem to drive meaningful social impact.

Through this effort, the Autism Society will be leveraging that commitment to power One Constellation, our national digital transformation vision designed to unify individuals, families, professionals, and our incredible affiliates into a digitally connected ecosystem.

The significance of this moment goes beyond timing. It reflects a shared recognition that the challenges facing communities today require new models of collaboration, where technology, expertise, and purpose converge to drive transformational change.

Meeting the Moment
The scale and ambition of One Constellation demand more than vision, it requires world-class expertise that would be difficult for us to deploy on our own.

ServiceNow brings a powerful AI platform that will allow us to scale the breadth and depth of support, unlock data and insights, and enable real-time, personalized engagement. Their technology will allow us to move beyond disconnected touch points and toward a seamless, coordinated experience, one where any individual is connected to resources they need, anytime and anywhere.

At the same time, Accenture brings deep experience in digital transformation and human-centered design. Their role is not simply to implement technology, but to help translate vision into reality, ensuring that our initial platform is designed around the needs, behaviors, and lived experiences of the community we serve.

Together, they bring a sound and not often found combination of purpose, technology, and human capability, the kind of partnership required to help us start a truly transformative.

Transformation at Scale

What makes this collaboration so powerful is not just what it enables, but how deeply it can reshape the experience of support.

This is not an incremental improvement. It is a structural shift. A shift from fragmentation to a connected national platform. From episodic interactions to continuous, lifelong engagement. From generalized services to personalized, data-driven guidance.

Through One Constellation, we are building the infrastructure to reach more people, understand them more deeply, and serve them more meaningfully, unlocking the full potential of the Autism Society network.

Because a Candle Loses Nothing by Lighting Another Candle

What makes this collaboration exceptional is not only the technology or the expertise, it is the shared commitment to people.

• Behind every system we design is a person seeking clarity.
• Behind every data point is a family seeking connection.
• Behind every interaction is a moment that matters.

For me, this is also deeply personal. As the father and uncle of autistic family members, I think often about the future, not just about what support looks like today, but what it will look like years from now. Like so many families, we carry a quiet but profound question: Will there be something there for our loved ones when we are no longer here?

That question is not theoretical. It is lived. It is urgent. And it is shared by millions of families across the country.

This is why One Constellation matters.

It is about building something enduring, something that does not rely on any one person, moment, or connection, but instead creates a trusted, continuous system of support that can stand the test of time.

Both ServiceNow and Accenture understand that transformation is not measured solely by systems deployed, but by lives improved. They bring not only capability, but compassion.

Not only innovation, but intention. And in doing so, they help ensure that One Constellation is not just efficient, but meaningful.

The Start of a Journey

This collaboration marks more than the start of a multi-year transformation effort, it marks the beginning of a new way of working together. A way that brings together technology and humanity. Scale and personalization. Expertise and empathy.

We are deeply grateful to ServiceNow and Accenture for their support and their leadership.

Together, we are building something greater than any one organization could achieve alone.

Together, we are building One Constellation.

Read the announcement from ServiceNow